Refund policy
Refund & Return Policy — The HoneyBee Dragon
At The HoneyBee Dragon, every candle is hand-poured in small batches, which means each one is a tiny piece of bookish magic. We want you to love your order, but in the rare case something goes wrong, here’s how we handle it:
Returns & Exchanges
Because our products are handmade, we do not accept returns or exchanges unless your item arrives damaged or defective.
If your order shows up looking less than enchanting, please contact us within 7 days of delivery with photos, and we’ll happily replace it.
Refunds
If your candle or melt arrives damaged or defective, we can issue a full refund or send a replacement at no cost.
Just email thehoneybeedragon@gmail.com with your order number + photos within 7 days of delivery.
Order Cancellations
If you need to cancel an order, reach out as soon as possible. Orders that have already shipped (or are mid-pour/cure) cannot be canceled.
Non-Refundable Items
• Used, burned, or altered items
• Custom designs or special edition releases
• Items returned without prior approval
How to Request a Refund or Exchange
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Email us at thehoneybeedragon@gmail.com with your order number.
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Attach photos of the damage (if applicable).
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We’ll review and respond within 2–3 business days.
Handcrafted Note
Because each candle is poured by hand, slight color or marbling variations are normal — a little like how no two stories read exactly the same.