Shipping policy
Shipping Policy — The HoneyBee Dragon LLC
Thank you for supporting The HoneyBee Dragon! All of our candles and wax melts are hand-poured in small batches, and we do our best to ship orders quickly and safely.
Processing Time
Orders are typically processed and shipped within 3–5 business days.
During busy seasons, restocks, or sales, processing times may be slightly longer.
Some products require additional cure time, which may delay shipping. If an item is curing or out of stock, it will be noted on the product page.
Shipping Rates
Shipping costs are calculated at checkout based on package weight and destination.
We currently ship within the United States.
Delivery Time
Once shipped, most orders arrive within 3–7 business days depending on your location and the carrier.
Delivery times may vary due to carrier delays, weather, or holiday volume.
Order Tracking
You will receive an email with tracking information as soon as your order ships. Please allow up to 24 hours for tracking to update.
Lost, Delayed, or Stolen Packages
Once a package has been handed off to the carrier, we are not responsible for delays, lost packages, or theft.
If an issue occurs, please contact the carrier directly using your tracking number.
We will help where possible, but resolution is ultimately handled by the shipping carrier.
Incorrect Shipping Addresses
Please double-check your address during checkout.
We are not able to replace or refund orders shipped to an incorrect or incomplete address provided by the customer.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery at thehoneybeedragon@gmail.com with photos of the damaged product and packaging.
We will gladly replace the item or issue a refund.
Local Pickup
Local pickup may be offered during certain events or markets. Details will be provided on event announcements or product listings.
Questions?
We’re here to help! Email us at thehoneybeedragon@gmail.com with any shipping questions or concerns.